Location Specific Conditions AUSTRIA

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Added important information Added important information
Age information Age information
Payment options Payment options
Taking your vehicle outside the country Taking your vehicle outside the country
Waiver and protection options Waiver and protection options
Delivery and collection Delivery and collection
Driving licence and ID requirements Driving licence and ID requirements
Fuel charges Fuel charges
Additional drivers and extra services Additional drivers and extra services
Extra costs and fees Extra costs and fees
One Way rentals One Way rentals
Returns Returns
Special equipment Special equipment
Right of withdrawal Right of withdrawal

    Added important information


    This document contains additional information that you – and any additional drivers – need to know about your rental. You should read this document together with the General Conditions of Rental. You can find a sample of the General Conditions of Rental at www.avis.at. If you received a booking confirmation email, it will also contain a link to the General Conditions of Rental and to these Location Specific Conditions.

    It is important to us that you enjoy your experience with us and have all the information you need. It might take you a little time now but it could save you time later.

    Important to know
    The company that provides you with a rental vehicle in Austria is Avis Autovermietung GmbH, Laaer Berg Straße 43, 1100 Vienna, AT as set out on page 1 of your rental agreement. This may not be the same company that you made your booking with.
    The individual prices and fees we charge for our various services are often subject to change, depending on availability and rental location. However, to give you an idea of the estimated costs, this document indicates price ranges within which these costs will be set. The exact prices will be either shown or disclosed to you before completing your booking. You may also ask us for the applicable prices. All prices include VAT, where it’s charged.

    To make a booking, change a booking or tell us about an issue while you’re renting, contact the rental station or the reservations team:
    Please fill in the online form, which can be found at www.avis.at
    Call on 0800 0800 8757, from outside Austria: +43 (0) 800 0800 8757
    Lines are open from 8.00 am to 9.00 pm, 7 days a week.
    You will find the contact details for the rental station on your rental agreement.

    To tell us about an issue after you’ve returned the vehicle, please contact the customer service team:
    Email: customerservice@avis.at; or
    Please fill in the online form, which can be found at www.avis.at; or
    Call on 01 60187, from outside Austria: +43 (0)1 60187
    Lines are open from 8.00 am to 6.00 pm, Monday to Friday.

    European Car Rental Conciliation Service (ECRCS)
    We are a member of the European Car Rental Conciliation Service (ECRCS). This organisation independently reviews disputes with no additional costs to you. If you make a complaint and are unhappy with our final response you can refer your dispute to the relevant conciliation service. You can find further information on this subject and on the conditions for the use of the ECRCS at www.ecrcs.eu.

    Alternative Dispute Resolution
    The European Commission created a platform for online dispute resolution. This can be found at https://webgate.ec.europa.eu/odr. Consumers have the possibility to use this platform to settle disputes.

    In case of a dispute regarding car rental services you may also contact:
    Schlichtung für Verbrauchergeschäfte [Arbitration for consumer transactions]
    Mariahilfer Straße 103
    Stiege 1, Top 18
    1060 Vienna
    www.verbraucherschlichtung.at


    Age information


    How old do I need to be to drive a rental vehicle?
    To drive our vehicles, you – and all of your drivers – need to be at least 21 years old and have held a valid driving licence for the corresponding vehicle category for at least half a year – or 3 years for vehicles of vehicle groups F and J – at the start of your rental. Higher or lower minimum age limits may apply to certain vehicles. This will be shown during the booking process or disclosed to you before completing your booking.

    How do I know if there are minimum age restrictions on my rental?
    Before booking, you’ll be told if there are any minimum age restrictions for the vehicle you request. If you’re not sure, please check your booking confirmation email – or call the reservations team.

    I’m under 25; do I need to pay a young driver surcharge?
    If you – or any of your additional drivers – are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you’re picking the vehicle up from, and it will be either shown or disclosed to you before completing your booking – but you can expect it to be between €14.40 and €17.00 per day, for each driver.
    If you rent the vehicle for more than 10 days, you’ll only be charged this additional fee for a maximum of 10 days and this will cover the entire duration of your rental, up to 28 days.

    Are there any maximum age restrictions?
    No, so long as you hold a valid driving licence for the corresponding vehicle category for at least half a year, or at least three years for vehicle groups I and J.


    Payment options


    What payment cards do we accept?
    We accept:
    • American Express (excluding American Express Traveller’s Cheque cards)
    • Diners Club
    • Visa credit / debit cards
    • MasterCard credit / debit cards
    • Avis-issued charge cards / voucher
    Prepaid cards can only be used for making payments at the end of your rental when used together with another payment card. You need to present one of the cards listed above when picking up your vehicle.
    We don’t accept Visa Electron cards, Maestro cards, V-Pay cards, Cirrus cards, JCB cards or any other cards not listed above.

    Can I pay by cash?
    No, regrettably, we are not able to accept cash.

    What happens if I am late in making payment?
    If you are negligently late in making your payment, interest on arrears will be calculated at 4% p.a.


    Taking your vehicle outside the country


    What countries am I allowed to take the vehicle to?
    You are only allowed to use the vehicle in the following countries:
    • Austria (A)
    • Andorra (AND)
    • Belgium (B)
    • Switzerland (CH)
    • Germany (D)
    • Denmark (DK)
    • Spain (E)
    • France (F)
    • Finland (FIN)
    • Liechtenstein (FL)
    • Great Britain (GB)
    • Italy (I)
    • Ireland (IRL)
    • Luxembourg (L)
    • Monaco (MC)
    • Norway (N)
    • Netherlands (NL)
    • Portugal (P)
    • San Marino (RSM)
    • Sweden (S)
    Entries to Italy (I), Southern France (F) and San Marino (RSM) are only allowed for vehicles up to executive class.
    Porsche vehicles may only be driven in Austria (A), Germany (D) and Switzerland (CH).
    You are not allowed to use the vehicle in the Albania (AL), Azerbaijan (AZ), Bulgaria (BG), Bosnia and Herzegovina (BIH), Belarus (BY), Cyprus (CY), Czech Republic (CZ), Estonia (EST), Georgia (GE), Greece (GR), Hungary (H), Croatia (HR), Iceland (IS), Kazakhstan (KZ), Latvia (LV), Lithuania (LT), Malta (M), Macedonia (MK), Moldavia (MD), Montenegro (MNE), Poland (PL), Romania (RO), Russia (RUS), Slovenia (SLO), Slovakia (SK), Serbia (SRB), Turkey (TR), Ukraine (UA) and any country outside continental Europe
    .
    Can I buy a product to allow me to drive in other countries?
    Yes, if you buy Travel East cover, you may also take our vehicle to:
    Bosnia and Herzegovina (BIH), Czech Republic (CZ), Hungary (H), Croatia (HR), Poland (PL), Slovakia (SK), Slovenia (SLO) and Serbia (SRB).

    How do I buy Travel East cover?
    Travel East is only available at selected rental locations and on selected vehicles. To find out where you can buy it, learn about any restrictions that apply and to get a quote, please call the Reservations Team.
    If you buy Travel East, and drive in any of the additionally permitted countries, you may only park the vehicle in supervised car parks or supervised parking areas, and you may not provide the keys to any third parties under any circumstances (for example, to use a valet parking service).

    What is the cost of the Travel East cover?
    You can expect to pay between €7.30 and €9.00 a day unless you are travelling to Bosnia and Herzegovina or Serbia. In this case, the Travel East fee increases to between €21.90 and €25.60 a day. If you rent the vehicle for more than 10 days, you’ll only be charged this additional fee for a maximum of 10 days and this will cover the entire duration of your rental, up to 28 days. The exact price will be shown during the booking process or disclosed to you before completing your booking. You may also call us to ask about the price.


    Waiver and protection options


    Damage and theft

    What products reduce the amount I have to pay if the vehicle is damaged, lost, or stolen during the rental through my own fault or that of any of my additional drivers or passengers?
    If you have a Collision Damage Waiver (CDW) and the vehicle, keys, any accessories or any vehicle documents are damaged or lost through your own fault or that of any of your additional drivers or passengers, the amount you have to pay for the damage will be reduced to no more than the excess stated on your rental agreement, meaning you’ll pay for the damage plus a damage processing fee of €30.00, or pay the agreed excess, whichever is less.
    If you have Theft Protection (TP) and the vehicle is stolen or lost through your own fault or that of any of your additional drivers or passengers, the amount you have to pay will be reduced to no more than the excess stated on your rental agreement, meaning you’ll pay for the damage plus a processing fee of €30.00, or pay the agreed excess, whichever is less.

    How much is the excess?
    The amount will be shown or disclosed to you before completing your booking and is stated on your rental agreement, as well as in your booking confirmation email. You can reduce the excess even further by buying an excess reduction product. This also eliminates the processing fee in the event of damage.

    How do I get Damage Waiver?
    In most cases, Damage Waiver is provided with the vehicle as standard. If it is included, this will be shown or disclosed to you before completing your booking and stated on your rental agreement, as well as in your booking confirmation email. If it isn’t included, you can buy it separately. The price for this will be either shown or disclosed to you before completing your booking. You may also call us to ask about the price.

    Is there an excess reduction product available to reduce my excess further?
    Yes, the Super Collision Damage Waiver (SCDW) is an excess reduction product that reduces your excess and the processing fee to zero. The price depends on the vehicle and location – but you can expect it to cost between € 18,00 and € 50,00 a day. The exact price for this will be either shown or disclosed to you before completing your booking. You may also call us to ask about the price.

    What happens if I damage any optional extras I rent from you?
    If any optional extras are culpably damaged by you or any of your additional drivers or passengers, you will have to pay for the damage caused to this optional extra in addition to the rental fee. If you have purchased a damage waiver – and it is applicable – your liability for damages caused to optional extras will also be reduced to the excess stated.

    What happens if I lose any optional extras I rent from you or if they are stolen?
    If any optional extras are lost or stolen, through your own fault or that of any of your additional drivers or passengers, you will have to pay for their cost of replacement in addition to the rental fee. If you have purchased a damage waiver – and it is applicable – your liability for the loss or theft of optional extras will also be reduced to the excess stated.

    Are there any times when a Damage Waiver (or Super Collision Damage Waiver) would not apply?
    Yes, any agreed Damage Waiver or Super Collision Damage Waiver shall not apply, and the amount of your liability shall not be reduced, if:

    - The damage, theft, or loss was caused by the wilful act or gross negligence of you or any of your additional drivers or passengers.
    - At the time the damage took place, the vehicle was being driven by a non-authorised driver, with your knowledge and consent.
    - At the time the damage took place, the vehicle was being used in breach of the provisions of Section 9) of the General Conditions od Rental (except if the non-compliant use did not have any material impact on the amount of damages or their cause).
    - At the time of the accident, the vehicle’s driver did not have a valid driving licence or if the driver’s ability to drive was impaired by alcohol, drugs or similar.
    - You culpably breached your obligation to send us an incident report and an accident report, or your obligation to notify the police, and thus made it significantly more difficult or impossible for us to ascertain the cause of the accident, the amount of damage, or the fault of the parties involved in the accident.
    - The damage did not occur during the rental period agreed with us (i.e., particularly in the case of the vehicle’s late return).
    - The damage occurred while driving abroad without our authorisation.

    Damage to people and their property

    What products cover the driver of the vehicle?
    Personal Accident Insurance (PAI) covers the driver of the vehicle in the event of an accident. Personal Accident Insurance provides the following benefits:
    • A maximum of € 120.000,00 in the event of death, loss of limbs or eyes or permanent total disability
    • A maximum of € 6.000,00 towards emergency medical expenses related directly to the accident (an excess of € 70,00 per claim applies)
    • Medical assistance and rescue costs (conditions and an excess of € 70,00 per claim apply)
    • Baggage up to € 6.000,00 per vehicle – excluding any items you rented through us (again, there are conditions, and a limit of € 350,00 per item).
    • Expenses for replacing main house keys and locks up to € 500,00.
    • Emergency travel expenses up to € 500,00.
    You can find more detailed information in the Insurance Terms and Conditions, which you will receive before taking out the insurance.

    Who provides Personal Accident Insurance?
    Personal accident insurance is underwritten by AIG Europe S.A. You will need to agree to their Insurance Terms and Conditions when taking out this insurance. Our agent, Avis Europe Risk Management Limited, retains 20% of the price you pay after insurance premium tax has been deducted, as commission.

    How do I get Personal Accident Insurance?
    If you’ve bought Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you’re renting from, but you can expect it to cost between € 5,00 and € 5,85 a day. The price will be shown to you during the booking process or disclosed before completing your booking. You may also call us to ask about the price.

    Is Personal Accident Insurance available when renting any vehicles?
    Yes, you can buy Personal Accident Insurance no matter what vehicle you rent.
    Please note: Passengers are considered third parties and would benefit from the third party liability cover provided with the vehicle as standard.
    Protection packages

    I want to buy more than one protection product, can I get a protection package?
    No, unfortunately we do not offer protection packages.


    Delivery and collection


    Can I have a vehicle delivered to me?
    Some of our rental locations offer a Delivery Service where we drop the vehicle – and any optional extras you pre-booked – off at a time and place you request. For further information please contact the rental station or Reservations Team.
    The vehicle delivery fee depends on where you’re renting and where the vehicle is being delivered to – but you can expect it to be between €20.00 and €100.00. The price will be shown to you during the booking process or disclosed before completing your booking. You may also call us to ask about the price.
    Where a Delivery Service is available please give us 24 hours’ notice that you would like us to deliver the vehicle to you. We may be able to deliver it at shorter notice, but you’ll need to check with the rental station or Reservations team.
    Further information: See Section 15) and Section 17) of the General Conditions of Rental.

    Can the vehicle be collected?
    Some of our rental locations offer a Collection Service where we collect the vehicle – and any optional extras you rented – at a time and place you request. For further information please contact the rental station or Reservations Team. If you want to have the vehicle collected, you or your authorised agent must be available to hand the vehicle over.
    You will be responsible for the fuel used – at the Pay on Return rates – to return the vehicle to our nearest rental location unless you buy Fuel up Front. Further information: See the “Fuel Charges” section in this document and Section 15) of the General Conditions of Rental.
    We charge an additional fee for collecting the vehicle. The fee for this depends on where you’re renting and where the vehicle is being collected from – but you can expect it to be between €20.00 and €100.00. The price will be shown to you during the booking process or disclosed before completing your booking. You may also call us to ask about the price.
    Where a Collection Service is available please give us 24 hours’ notice when you want the vehicle collected. We may be able to collect the vehicle at shorter notice, but you will need to check with the Reservations team.
    Further information: See Section 14), Section 15), and Section 17) of the General Conditions of Rental.


    Driving licence and ID requirements


    Driving Licences
    Do I need to bring my driving licence with me?
    Yes. All drivers must bring all parts of their valid driving licence with them. The driving licence documents must be valid for driving the rented vehicle in Austria. Drivers must bring both their driving licence and either an international driving licence or a notarised German translation of their driving licence if:
    • Your driving licence was issued in a country outside the EEA and you are renting in Austria (no international driving licence is required if your driving licence was issued in Switzerland and in German)
    • The driving licence was issued in a non-Roman alphabet like Arabic, Greek, Russian, Hebrew, or Japanese.

    Is there a minimum length I must have held my licence for?
    Yes. All drivers must have held their licences for at least ½ year, for vehicle categories I and J for at least 3 years. If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:
    • Previous driving licences
    • Or a letter from their driving licence authority stating that they have held it for this minimum period.

    ID requirements

    Do I need to bring proof of identification?

    Yes, you must bring:
    • The payment card that was used to make your booking or another payment card under your name. For some vehicles, two payment cards in your name will be required. If this is the case, you will be notified before your booking is completed.
    • Photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport or driving licence if it contains a photo, a national identity card or any other form of government-issued identification.

    Other requirements

    Will I need to give a pre-authorisation or pay a security deposit?

    Yes, you must give us a pre-authorisation on your payment card or a security deposit before we release the vehicle to you. A pre-authorisation holds money in your account. A security deposit requires a certain amount of funds to be debited from your account. Security deposits are only collected if it’s not possible to pre-authorise an amount on your payment card.

    What do I need to do to give a pre-authorisation or security deposit?
    You’ll need to give us a payment card in your own name that has enough money available on it. You can find more information on the payment cards accepted by us under the “Payment Options” section in this document.

    How much is the pre-authorisation?
      Equivalent to $110 in € dependant on the exchange rate at the time and
      • the vehicle rental price (including all optional extras you’ve requested), calculated at the start of the rental based on the intended length of the rental.
    If you have selected our Pay Now option, when booking, the sum you have paid will be deducted from the value pre-authorised.
    If you’d like more details, please call the Reservations team or ask a member of our team.



    Fuel charges


    Fuel Options

    I plan to travel more than 125 kilometres, and want peace of mind; do you have a fuel option for me?
    Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturer's stated fuel tank capacity for your vehicle – plus our costs of refuelling the vehicle for you. Simply return the vehicle with whatever fuel is left in the tank (even if it’s virtually empty) so long as the engine still runs.

    How do I calculate the cost of Fuel Up Front?
    You will pay a one-off fee. This fee includes the cost of a full tank of fuel, plus the cost of us refuelling the vehicle for you. The amount of this fee will be shown during the booking process or disclosed to you before completing your booking. You may also call us to ask about the price.
    We will not reimburse you for non-used fuel unless you return the vehicle with a full tank. In this case we will refund the Fuel Up Front charge.

    Can I get “Fuel Up Front” at any time?
    No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.

    I plan to travel less than 125 kilometres; do I still need to fill up?
    Yes, often the fuel gauge looks “full” even if the tank is actually no longer full, so we kindly ask you to fill up the tank near to the return location shortly before returning the vehicle (less than 3 hours prior), and provide evidence of this. You can do this by showing a fuel receipt or any other evidence (e.g., photos). In the case of connected vehicles for which we can verify the fuel status electronically, no further proof is required as long as the electronically collected data show a full tank (less the appropriate amount of fuel consumed while driving from the petrol station to the rental location).
    If you don’t have time to fill up the tank or can’t show us proof that you have filled up the tank near the rental location shortly before returning the vehicle we will apply EZ Fuel to cover the cost of us refuelling the vehicle for you. This shall apply even if the factory-installed fuel gauge shows the tank as full. The reason for this is that, in this case, we need to verify whether the vehicle actually has a full tank or not, and possibly need to refill it.

    How much is EZ Fuel?
    Depending on where you’re renting, you pay of fixed fee of between € 18,00 and € 21,06. The exact price for this will be either shown or disclosed to you before completing your booking and stated on your rental agreement. You may also call us to ask about the price.

    What are my options if I don’t return the vehicle full and haven’t bought Fuel up Front?
    Pay on Return will apply if you have driven more than 125 kilometres and:
    • Don’t buy Fuel Up Front
    • Don’t return the vehicle with a full tank

    How do I calculate the cost of Pay on Return?
    You pay for fuel based on the factory-installed fuel gauge. We calculate the price by rounding down the fuel level to the nearest eighth (1/8) of a tank (thus, if the fuel level is between 6/8 and 7/8, we assume the tank is 7/8 full). Therefore, you never pay for more fuel than is actually needed to refill the entire tank. This is based on the manufacturer’s stated fuel tank capacity (you can find it in the vehicle’s operation manual inside the glove box).
    We charge €3.80 per litre of missing fuel. This includes both fuel costs and the costs of us refuelling the vehicle for you (including the vehicle’s loss of use during the drive to the petrol station).


    Additional drivers and extra services

    Can I let anyone else drive?
    Yes, but only if we have approved them. You may not let anyone drive the vehicle who hasn’t been approved by us.
    This shall not apply if, through no fault of your own, you are unable to drive the vehicle and the vehicle must be driven to prevent an imminent danger (e.g., if you’re in a medical emergency and you need to be taken to the hospital).
    We charge a fee for every Additional Driver we allow to drive the vehicle. The price depends on the location you’re renting from, but you can expect it to be between €7.00 and €8.19 per day, per additional driver. The exact price will be shown during the booking process or disclosed to you before completing your booking. You may also call us to ask about the price.
    If you rent the vehicle for more than 10 days, you’ll only be charged this additional fee for a maximum of 10 days and this will cover the entire duration of your rental, up to 28 days.
    All additional drivers must meet our age, driving licence and ID requirements. Find out more: Please refer to sections "Age Information" and "Driving license and ID requirements" on this document.
    If any additional driver is outside of our age restrictions, we will also charge a driver surcharge. Find out more: Please refer to section “Age Information” section of this document.

    Do you offer a ‘meet and greet’ service?
    No, unfortunately we are unable to offer a ‘meet and greet’ service in Austria.

    Can I pick up the vehicle outside your normal opening hours?
    Yes, some rental locations offer an out of hours pick-up service where you can collect the vehicle and any optional extras outside the rental location’s normal opening hours.
    The out of hours pick up fee is € 35,00.
    You must give us at least 24 hours’ notice to organise out of hours pick-up. We may be able to provide the service at shorter notice, but you will need to check with the Reservations team.

    My rental has a mileage allowance (mileage flat rate). I have driven more kilometres than stated, how much will I pay for excess mileage?
    Many of our vehicles are provided with unlimited mileage. If a mileage allowance is included, this will be shown or disclosed to you before completing your booking and stated on your rental agreement, as well as in your booking confirmation email. If you go over the mileage allowance, the price depends on the vehicle and location – but you can expect it to cost between € 0,50 and € 2,00 for every kilometre you’ve driven over the allowance. The exact price for the additional mileage will either be shown or disclosed to you before your booking is completed and stated on your rental agreement. You may also call us to ask about the price.

    Roadside Assistance

    How much does Roadside Assistance Plus cost?

    The price will depend on where you’re renting – but you can expect it to be between € 6,00 and € 7,02 a day. If you rent the vehicle for more than 10 days, you’ll only be charged this additional fee for a maximum of 10 days, but this will cover the entire duration of your rental, up to 28 days. The exact price for this will be either shown or disclosed to you before completing your booking and stated on your rental agreement. You may also call us to ask about the price.
    More information on Roadside Assistance Plus: See Sections 9) and 17) of the General Conditions of Rental

    Extra costs and fees

    Are there any roads or zones where I need to pay a fee before I can enter?
    Yes, there are toll roads and toll bridges which require you to pay a fee if you wish to use them. If you do not pay these charges before you use such roads or bridges, you will incur a fine, which you will be responsible for paying.

    Every vehicle rented in Austria is provided with an Austrian motorway sticker.

    We recommend you check the Internet to find out about any restricted areas before you travel. Websites such as www.urbanaccessregulations.eu provide useful information. If the rental location is in or near a restricted area, we will tell you about it when you pick up the vehicle. We are unable to tell you about any other restricted areas.

    Can I smoke in the vehicle?
    No, you are not allowed to smoke in it. If we find out that anyone has smoked in the vehicle during the rental period, a specialist cleaning charge of €150.00 will apply.

    I have been caught speeding, or I didn’t pay a parking charge; what will I have to pay?
    You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. You will find further information on this in the General Conditions of Rental.
    If a fine or charge is sent to us because you haven’t paid a charge or complied with the law, we will take payment for:
    • Our processing fee of €30.00 for every fine or fee that has been issued, and
    • The fine or charge itself – if we have to pay it

    I parked the vehicle at the entrance to a property or in a private parking space without authorisation. Will I be charged for the costs that ensue?
    Yes, if you parked the vehicle at the entrance to a property or in a private parking space without authorisation and you are charged with trespass by the person affected, you must compensate us the ensuing reasonable costs of proceeding, in addition to a processing fee of €30.00. We do not charge the processing fee if you or your passengers/additional drivers are not at fault with regard to the trespass.

    I’ve left the interior of the vehicle very dirty and made it smell. Will I be charged to clean it?
    Yes, if the interior of the vehicle is especially muddy, dirty, stained or has an unpleasant odour, and our standard cleaning procedure cannot deal with this, you will be charged a Specialist Cleaning Charge of €150.00. This does not apply if you and your co-driver/additional driver are not at fault (e.g., soiling due to an accident caused by a third party).

    What happens if I don’t return the incident report form or European accident form?
    If you are involved in an accident, or the vehicle, key, accessory, a vehicle document or an extra is damaged, lost or stolen, you must complete a damage report form and in the case of an accident also the European Accident Statement report form correctly and in full and send it to us as soon as possible, but at the latest within seven days.
    If you do not send us the damage report form or the European Accident Statement report form within seven days following the accident, loss or theft, a processing fee for our additional work amounting to €30.00 will be levied, insofar as you are culpably responsible for the fact that we have not received a properly completed damage/accident report form within seven days. The payment of this processing fee does not, however, indemnify you from the obligation to submit to us the properly completed damage report form or the European Accident Statement report form.



    One Way rentals


    Can I pick up the vehicle from one rental location and return it to another?
    Yes, some rental locations let you collect the vehicle and any optional extras from one rental location – and return them to another.

    How much is the One-Way fee?
    The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between € 15,00 and € 34,00. If you want to pick up the vehicle in Austria and drop it off in another country, you can expect the cost to be between €100.00 and €2,500.00. The exact price for this will be either shown or disclosed to you before completing your booking and stated on your rental agreement. You may also call us to ask about the price.

    How do I get a One-Way rental?
    You can request a one-way rental when you book – or you can ask for it when you get to the rental location.
    If you asked for a one-way rental when you booked, the fee will be included in your rental price.

    How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
    You will be charged a one-way fee at the ‘pay at location’ tariff valid on the day you return the vehicle. You may also call us to ask about the price.


    Returns


    How much does it cost if I do not agree to extend the rental period and I return the car more than 29 minutes late?
    The late return administration fee is €15.00. In addition, we calculate an additional rental fee for every part-day of the late return, which is set out in more detail in the General Conditions of Rental.



    Special equipment


    Customers with disabilities

    I have a disability, do you offer adapted vehicles?
    Yes, specially adapted vehicles are available at some of our rental locations. Please call the Reservations team for more information.

    I have a disability, do you offer hand controls?
    No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.

    Popular optional extras to rent

    I have small children, do you offer child seats?
    Yes, we offer baby, child and boosters seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos. A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos. If you would like further information, please contact our Reservations team or a site employee.

    Please remember that it is always your responsibility to check whether the seat is fitted correctly before you drive away.

    Please note: In Austria, all children must normally use a child car seat until they’re 14 years old or 150 cm tall.

    How much are your child seats?
    The fee for renting a seat will depend on where you are renting – but you can expect it to cost between €12.00 and €14.04 per day. The exact price for this will be either shown or disclosed to you before completing your booking and stated on your rental agreement. You may also call us to ask about the price. If you rent the vehicle for more than 5 days, you’ll only be charged with this additional fee for a maximum of 5 days and get to use the seat for the duration of your rental, up to 28 days.

    If the seat is damaged, lost or stolen, you are responsible for the cost of the replacement, unless you were not culpable for the damage, loss or theft and/or it was not due to your fault or to that of your passengers or additional drivers. The costs for this will probably be between €20.00 and €250.00 plus the rental costs. You can enquire about the exact cost by phone or at the rental location. If you have agreed a liability limit (damage waiver) and this is applicable, your liability will be restricted to the excess agreed.

    I’m not familiar with the area; can I rent a GPS (satellite navigation system)?
    Yes, the fee for renting a GPS will depend on where you’re renting – but you can expect it to cost between € 14,50 and € 17,00 a day. The exact price for this will be either shown or disclosed to you before completing your booking and stated on your rental agreement. You may also call us to ask about the price. If you rent the vehicle for more than 10 days, you will only be charged the additional fee for a maximum of 10 days and you will be able to use the GPS for the duration of your rental, up to 28 days.

    If the GPS device is damaged, lost or stolen, you are responsible for the cost of the replacement, unless you were not culpable for the damage, loss or theft and/or it was not due to your fault or to that of your passengers or additional drivers. The costs for this will probably be between €100.00 and €150.00 plus the rental costs. You can enquire about the exact cost by phone or at the rental location. If you have agreed a liability limit (damage waiver) and this is applicable, your liability will be restricted to the excess agreed.

    Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. This is also illegal in Austria. If you rent a GPS from us, it won’t give you such speed camera information.

    Do you offer an audio tour guide service on your GPS?
    No, unfortunately we do not offer an audio tour guide service at this time.

    I want to be able to access the internet anywhere I go, do you offer a solution?
    Yes, we offer Mobile Wi-Fi devices. To use this service you will need to read and agree to separate terms and conditions. We’ll give you these terms and conditions at the rental location.
    Please note: In many countries, including Austria, it is illegal to drive while using a handheld mobile phone (without a hands-free car kit), tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you’re driving in.

    How much does Mobile Wi-Fi cost?
    The fee for hiring mobile Wi-Fi will depend on where you’re renting – but you can expect it to be between € 10,50 and € 12,50 a day. The exact price for this will be either shown or disclosed to you before completing your booking and stated on your rental agreement. You may also call us to ask about the price.

    If the mobile Wi-Fi device is damaged, lost or stolen, you are responsible for the cost of the replacement, unless you were not culpable for the damage, loss or theft and/or it was not due to your fault or to that of your passengers or additional drivers. This is likely to cost € 150,00 on top of the hire fee. If you have agreed a liability limit (damage waiver) and this is applicable, your liability will be restricted to the excess agreed.

    If the SIM card or an accessory part of the mobile Wi-Fi device is damaged, lost or stolen, you are responsible for the cost of the replacement, unless you were not culpable for the damage, loss or theft and/or it was not due to your fault or to that of your passengers or additional drivers. This is likely to cost from € 3.00 to € 150,00 on top of the hire fee. If you have agreed a liability limit (damage waiver) and this is applicable, your liability will be restricted to the limit agreed.

    I intend to drive via toll roads. Do you happen to offer a device that can make it easier and quicker?
    No, unfortunately we do not offer any electronic toll charging devices at this time.

    Winter equipment to rent

    I’m concerned about the road conditions, do you offer all-weather tyres?
    Yes, if the rental location you’re hiring from is in an area where it’s illegal to drive without all-weather tyres at certain times of year, the vehicle will automatically be supplied with them – and the fee will be included in your rental fee or contract.

    You will see when you are making your booking whether your vehicle is automatically equipped with all-weather tyres, or you will be told this.

    We can also supply all-weather tyres for a fee. This will depend on where you’re renting – but you can expect it to be between € 5,00 and € 5,85 a day. The exact price for this will be either shown or disclosed to you before completing your booking and stated on your rental agreement. You may also call us to ask about the price.

    If one of the all-weather tyres is damaged, lost or stolen, you are responsible for the cost of the replacement, unless you were not culpable for the damage, loss or theft and/or it was not due to your fault or to that of your passengers or additional drivers. You can expect this to range from around € 100,00 to € 200,00 on top of the hire fee. If you have agreed a liability limit (damage waiver) and this is applicable, your liability will be restricted to the excess agreed.

    Please give us at least 24 hours’ notice if your rental does not automatically include all-weather tyres and you want to hire them. If you need them at shorter notice, please call the Reservations team.
    Not sure if you need all-weather tyres? Please ask a member of our team or call the Reservations team.

    I’m going skiing, do you offer snow chains?
    Yes, if the rental location you’re hiring from is in an area where it’s illegal to drive without Snow Chains or all-weather tyres at certain times of year, the vehicle will automatically be supplied with snow chains – and the fee will be included in your rental fee. You can ask not to have these but we recommend that you take either snow chains or all-weather tyres at these locations.

    Snow chains are also available in some other rental locations. The fee for snow chains depends on where you’re renting – but you can expect it to be between € 32,00 and € 37,50 per rental. The exact price for this will be either shown or disclosed to you before completing your booking and stated on your rental agreement. You may also call us to ask about the price.

    If one of the snow chains is damaged, lost or stolen, you are responsible for the cost of the replacement, unless you were not culpable for the damage, loss or theft and/or it was not due to your fault or to that of your passengers or additional drivers. This is likely to cost between € 50,00 and € 60,00 on top of the hire fee. If you have agreed a liability limit (damage waiver) and this is applicable, your liability will be restricted to the excess agreed.

    We can’t fit snow chains for you, and we can’t arrange for them to be fitted.

    Not sure if you need snow chains? Please ask a member of our team or call the Reservations team.

    I’m have brought my own skis with me, do you rent ski racks?
    Yes, some rental locations offer ski racks. You can expect to pay between € 32,00 and € 37,50 per rental to rent a Ski Rack from us. The exact price for this will be either shown or disclosed to you before completing your booking and stated on your rental agreement. You may also call us to ask about the price.
    Ski racks cannot be fitted to all our vehicles, so you may need to upgrade if you need one. This may increase the price of the vehicle and any excess you may have to pay. The exact price for an upgrade will either be shown or disclosed to you before completing your booking and/or stated on your rental agreement. You can also contact one of our employees with regard to this.
    If the ski rack is damaged, lost or stolen, you are responsible for the cost of the replacement, unless you were not culpable for the damage, loss or theft and/or it was not due to your fault or to that of your passengers or additional drivers. This is likely to cost between € 250,00 and € 500,00 on top of the hire fee. If you have agreed a liability limit (damage waiver) and this is applicable, your liability will be restricted to the excess agreed.
    Please give us at least 24 hours’ notice if you want to hire a ski rack. If you need it at shorter notice, please call the Reservations team.

    I’ve left my hands-free kit behind, do you rent them?
    No, unfortunately we do not offer hands-free kits at this time.

    I’m moving items, do you rent blankets?
    No, unfortunately we do not offer blankets at this time.

    I’m moving items, do you rent trolleys?
    No, unfortunately we do not offer trolleys at this time.

    Optional extras available to buy

    I’ve left my USB charger behind, do you sell them?
    Yes, you can buy a USB Charger for € 9,00 resp. € 10,60, but they’re only available from selected rental locations.

    I’ve left my mobile charger behind, do you sell them?
    Yes, you can buy a mobile charger for €9.00 or €10.60, with universal wall plug, dual USB port and retractable iPhone adaptor respectively, but they are only available from certain rental locations.

    I want to charge my device in the car, do you sell car chargers?
    Yes, you can buy a Universal Car Charger for € 9,00 resp. € 10,60, but they’re only available from selected rental locations.

    I’ve left my iPhone cable behind; do you sell them?
    Yes, you can buy an iPhone cable for €17.00 or €20.00, but they’re only available from certain rental locations.



    Right of withdrawal


    I have booked a vehicle – do I have a 14-day right of withdrawal?
    Pursuant to § 18 Z 10 FAGG (Fernabsatz- und Auswärtsgeschäfte-Gesetz [Austrian Act on distance selling]), you do not have a 14-day right of withdrawal.

    However, you can cancel the booking before collection. You will find further information on this as well as on the costs incurred in our General Conditions of Rental.

    I have bought a voucher – do I have a 14-day right of withdrawal?
    Yes, if you bought this via distance selling (by phone, our website or via our app). In this case, you have the right to withdraw from the purchase of a voucher within the revocation period, without the need to give a reason. The deadline for the right of withdrawal comprises 14 days from the day on which you, or a designated third party, who is not the carrier, received the voucher. In the case of vouchers that you can print out, the right of withdrawal begins from the point in time when we first made the download available to you.

    In order to be able to exercise your right of withdrawal, you must inform us via a clear declaration (e.g., by letter sent by post, a fax or an email) of your decision to withdraw from this contract. You can use the sample withdrawal form below for this; however, this is not mandatory.

    In order to comply with the withdrawal deadline, it is sufficient to notify us of your intention before the expiry of the withdrawal deadline.

    if you cancel this contract, we must reimburse you all the payments that we have received from you, including any delivery costs (with the exception of any additional costs incurred by your choice of a different form of delivery other than the most cost-efficient, standard delivery service that we offer), without delay and within 14 days from the day when we received your notification of the cancellation of this contract. We shall use the same form of payment for this repayment as the one you used for your original transaction, unless a different arrangement was expressly agreed with you. Under no circumstances will you be charged for this reimbursement.

    You must bear the immediate costs of returning the voucher. If you have already redeemed the voucher, we shall invoice you with the amount redeemed and offset it with the re-booking of the purchase price.

    Thank you for choosing Avis