Location Specific Conditions AUSTRIA
Added important information
This document contains additional information that you – and any additional drivers – need to know about your rental. You should read this document together with the General Conditions of Rental. You can find a sample of the General Conditions of Rental at www.avis.at. If you received a booking confirmation email, it will also contain a link to the General Conditions of Rental and to these Location Specific Conditions.
It is important to us that you enjoy your experience with us and have all the information you need. It might take you a little time now but it could save you time later.
Important to know
The company that provides you with a rental vehicle in Austria is Avis Autovermietung GmbH, Laaer Berg Straße 43, 1100 Vienna, AT as set out on page 1 of your rental agreement. This may not be the same company that you made your booking with.
The individual prices and fees we charge for our various services are often subject to change, depending on availability and rental location. However, to give you an idea of the estimated costs, this document indicates price ranges within which these costs will be set. The exact prices will be either shown or disclosed to you before completing your booking. You may also ask us for the applicable prices. All prices include VAT, where it’s charged.
To make a booking, change a booking or tell us about an issue while you’re renting, contact the rental station or the reservations team:
Please fill in the online form, which can be found at www.avis.at
Call on 0800 0800 8757, from outside Austria: +43 (0) 800 0800 8757
Lines are open from 8.00 am to 9.00 pm, 7 days a week.
You will find the contact details for the rental station on your rental agreement.
To tell us about an issue after you’ve returned the vehicle, please contact the customer service team:
Email: firstname.lastname@example.org; or
Please fill in the online form, which can be found at www.avis.at; or
Call on 01 60187, from outside Austria: +43 (0)1 60187
Lines are open from 8.00 am to 6.00 pm, Monday to Friday.
European Car Rental Conciliation Service (ECRCS)
We are a member of the European Car Rental Conciliation Service (ECRCS). This organisation independently reviews disputes with no additional costs to you. If you make a complaint and are unhappy with our final response you can refer your dispute to the relevant conciliation service. You can find further information on this subject and on the conditions for the use of the ECRCS at www.ecrcs.eu.
Alternative Dispute Resolution
The European Commission created a platform for online dispute resolution. This can be found at https://webgate.ec.europa.eu/odr. Consumers have the possibility to use this platform to settle disputes.
In case of a dispute regarding car rental services you may also contact:
Schlichtung für Verbrauchergeschäfte [Arbitration for consumer transactions]
Mariahilfer Straße 103
Stiege 1, Top 18
How old do I need to be to drive a rental vehicle?
To drive our vehicles, you – and all of your drivers – need to be at least 21 years old and have held a valid driving licence for the corresponding vehicle category for at least half a year – or 3 years for vehicles of vehicle groups F and J – at the start of your rental. Higher or lower minimum age limits may apply to certain vehicles. This will be shown during the booking process or disclosed to you before completing your booking.
How do I know if there are minimum age restrictions on my rental?
Before booking, you’ll be told if there are any minimum age restrictions for the vehicle you request. If you’re not sure, please check your booking confirmation email – or call the reservations team.
I’m under 25; do I need to pay a young driver surcharge?
If you – or any of your additional drivers – are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you’re picking the vehicle up from, and it will be either shown or disclosed to you before completing your booking – but you can expect it to be between €14.40 and €17.00 per day, for each driver.
If you rent the vehicle for more than 10 days, you’ll only be charged this additional fee for a maximum of 10 days and this will cover the entire duration of your rental, up to 28 days.
Are there any maximum age restrictions?
No, so long as you hold a valid driving licence for the corresponding vehicle category for at least half a year, or at least three years for vehicle groups I and J.
What payment cards do we accept?
• American Express (excluding American Express Traveller’s Cheque cards)
• Diners Club
• Visa credit / debit cards
• MasterCard credit / debit cards
• Avis-issued charge cards / voucher
Prepaid cards can only be used for making payments at the end of your rental when used together with another payment card. You need to present one of the cards listed above when picking up your vehicle.
We don’t accept Visa Electron cards, Maestro cards, V-Pay cards, Cirrus cards, JCB cards or any other cards not listed above.
Can I pay by cash?
No, regrettably, we are not able to accept cash.
What happens if I am late in making payment?
If you are negligently late in making your payment, interest on arrears will be calculated at 4% p.a.
Taking your vehicle outside the country
What countries am I allowed to take the vehicle to?
You are only allowed to use the vehicle in the following countries:
• Austria (A)
• Andorra (AND)
• Belgium (B)
• Switzerland (CH)
• Germany (D)
• Denmark (DK)
• Spain (E)
• France (F)
• Finland (FIN)
• Liechtenstein (FL)
• Great Britain (GB)
• Italy (I)
• Ireland (IRL)
• Luxembourg (L)
• Monaco (MC)
• Norway (N)
• Netherlands (NL)
• Portugal (P)
• San Marino (RSM)
• Sweden (S)
Porsche vehicles may only be driven in Austria (A), Germany (D) and Switzerland (CH).
You are not allowed to use the vehicle in the Albania (AL), Armenia (AM), Azerbaijan (AZ), Belarus (BY), Bulgaria (BG), Bosnia and Herzegovina (BIH), Belarus (BY), Cyprus (CY), Estonia (EST), Georgia (GE), Greece (GR), Iceland (IS), Kazakhstan (KZ), Kosovo (RKS), Latvia (LV), Lithuania (LT), Malta (M), Macedonia (MK), Moldavia (MD), Montenegro (MNE), Romania (RO), Russia (RUS), Serbia (SRB), Turkey (TR), Ukraine (UA) and any country outside continental Europe.
Not allowed are also: Balearic Islands, Canaries, Corsica, Crete, Sardinia
Can I buy a product to allow me to drive in other countries?
Yes, if you buy Travel East cover, you may also take our vehicle to:
Czech Republic (CZ), Hungary (H), Croatia (HR), Poland (PL), Slovakia (SK), and Slovenia (SLO)
How do I buy Travel East cover?
Travel East is only available at selected rental locations and on selected vehicles. To find out where you can buy it, learn about any restrictions that apply and to get a quote, please call the Reservations Team.
If you buy Travel East, and drive in any of the additionally permitted countries, you may only park the vehicle in supervised car parks or supervised parking areas, and you may not provide the keys to any third parties under any circumstances (for example, to use a valet parking service).
What is the cost of the Travel East cover?
You can expect to pay between €7.30 and €9.00 a day. If you rent the vehicle for more than 10 days, you’ll only be charged this additional fee for a maximum of 10 days and this will cover the entire duration of your rental, up to 28 days. The exact price will be shown during the booking process or disclosed to you before completing your booking. You may also call us to ask about the price.
Waiver and protection options
Damage and theft
What products reduce the amount I have to pay if the vehicle is damaged, lost, or stolen during the rental through my own fault or that of any of my additional drivers or passengers?
If you have a Collision Damage Waiver (CDW) and the vehicle, keys, any accessories or any vehicle documents are damaged or lost through your own fault or that of any of your additional drivers or passengers, the amount you have to pay for the damage will be reduced to no more than the excess stated on your rental agreement, meaning you’ll pay for the damage plus a damage processing fee of €30.00, or pay the agreed excess, whichever is less.
If you have Theft Protection (TP) and the vehicle is stolen or lost through your own fault or that of any of your additional drivers or passengers, the amount you have to pay will be reduced to no more than the excess stated on your rental agreement, meaning you’ll pay for the damage plus a processing fee of €30.00, or pay the agreed excess, whichever is less.
How much is the excess?
The amount will be shown or disclosed to you before completing your booking and is stated on your rental agreement, as well as in your booking confirmation email. You can reduce the excess even further by buying an excess reduction product. This also eliminates the processing fee in the event of damage.
How do I get Damage Waiver?
In most cases, Damage Waiver is provided with the vehicle as standard. If it is included, this will be shown or disclosed to you before completing your booking and stated on your rental agreement, as well as in your booking confirmation email. If it isn’t included, you can buy it separately. The price for this will be either shown or disclosed to you before completing your booking. You may also call us to ask about the price.
Is there an excess reduction product available to reduce my excess further?
Yes, the Super Collision Damage Waiver (SCDW) is an excess reduction product that reduces your excess and the processing fee to zero. The price depends on the vehicle and location – but you can expect it to cost between € 18,00 and € 50,00 a day. The exact price for this will be either shown or disclosed to you before completing your booking. You may also call us to ask about the price.
What happens if I damage any optional extras I rent from you?
If any optional extras are culpably damaged by you or any of your additional drivers or passengers, you will have to pay for the damage caused to this optional extra in addition to the rental fee. If you have purchased a damage waiver – and it is applicable – your liability for damages caused to optional extras will also be reduced to the excess stated.
What happens if I lose any optional extras I rent from you or if they are stolen?
If any optional extras are lost or stolen, through your own fault or that of any of your additional drivers or passengers, you will have to pay for their cost of replacement in addition to the rental fee. If you have purchased a damage waiver – and it is applicable – your liability for the loss or theft of optional extras will also be reduced to the excess stated.
Are there any times when a Damage Waiver (or Super Collision Damage Waiver) would not apply?
Yes, any agreed Damage Waiver or Super Collision Damage Waiver shall not apply, and the amount of your liability shall not be reduced, if:
- The damage, theft, or loss was caused by the wilful act or gross negligence of you or any of your additional drivers or passengers.
- At the time the damage took place, the vehicle was being driven by a non-authorised driver, with your knowledge and consent.
- At the time the damage took place, the vehicle was being used in breach of the provisions of Section 9) of the General Conditions od Rental (except if the non-compliant use did not have any material impact on the amount of damages or their cause).
- At the time of the accident, the vehicle’s driver did not have a valid driving licence or if the driver’s ability to drive was impaired by alcohol, drugs or similar.
- You culpably breached your obligation to send us an incident report and an accident report, or your obligation to notify the police, and thus made it significantly more difficult or impossible for us to ascertain the cause of the accident, the amount of damage, or the fault of the parties involved in the accident.
- The damage did not occur during the rental period agreed with us (i.e., particularly in the case of the vehicle’s late return).
- The damage occurred while driving abroad without our authorisation.
Damage to people and their property
What products cover the driver of the vehicle?
Personal Accident Insurance (PAI) covers the driver of the vehicle in the event of an accident. Personal Accident Insurance provides the following benefits:
• A maximum of € 120.000,00 in the event of death, loss of limbs or eyes or permanent total disability
• A maximum of € 6.000,00 towards emergency medical expenses related directly to the accident (an excess of € 70,00 per claim applies)
• Medical assistance and rescue costs (conditions and an excess of € 70,00 per claim apply)
• Baggage up to € 6.000,00 per vehicle – excluding any items you rented through us (again, there are conditions, and a limit of € 350,00 per item).
• Expenses for replacing main house keys and locks up to € 500,00.
• Emergency travel expenses up to € 500,00.
You can find more detailed information in the Insurance Terms and Conditions, which you will receive before taking out the insurance.
Who provides Personal Accident Insurance?
Personal accident insurance is underwritten by AIG Europe S.A. You will need to agree to their Insurance Terms and Conditions when taking out this insurance. Our agent, Avis Europe Risk Management Limited, retains 20% of the price you pay after insurance premium tax has been deducted, as commission.
How do I get Personal Accident Insurance?
If you’ve bought Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you’re renting from, but you can expect it to cost between € 5,00 and € 5,85 a day. The price will be shown to you during the booking process or disclosed before completing your booking. You may also call us to ask about the price.
Is Personal Accident Insurance available when renting any vehicles?
Yes, you can buy Personal Accident Insurance no matter what vehicle you rent.
Please note: Passengers are considered third parties and would benefit from the third party liability cover provided with the vehicle as standard.
I want to buy more than one protection product, can I get a protection package?
No, unfortunately we do not offer protection packages.
Delivery and collection
Can I have a vehicle delivered to me?
Some of our rental locations offer a Delivery Service where we drop the vehicle – and any optional extras you pre-booked – off at a time and place you request. For further information please contact the rental station or Reservations Team.
The vehicle delivery fee depends on where you’re renting and where the vehicle is being delivered to – but you can expect it to be between €20.00 and €100.00. The price will be shown to you during the booking process or disclosed before completing your booking. You may also call us to ask about the price.
Where a Delivery Service is available please give us 24 hours’ notice that you would like us to deliver the vehicle to you. We may be able to deliver it at shorter notice, but you’ll need to check with the rental station or Reservations team.
Further information: See Section 15) and Section 17) of the General Conditions of Rental.
Can the vehicle be collected?
Some of our rental locations offer a Collection Service where we collect the vehicle – and any optional extras you rented – at a time and place you request. For further information please contact the rental station or Reservations Team. If you want to have the vehicle collected, you or your authorised agent must be available to hand the vehicle over.
You will be responsible for the fuel used – at the Pay on Return rates – to return the vehicle to our nearest rental location unless you buy Fuel up Front. Further information: See the “Fuel Charges” section in this document and Section 15) of the General Conditions of Rental.
We charge an additional fee for collecting the vehicle. The fee for this depends on where you’re renting and where the vehicle is being collected from – but you can expect it to be between €20.00 and €100.00. The price will be shown to you during the booking process or disclosed before completing your booking. You may also call us to ask about the price.
Where a Collection Service is available please give us 24 hours’ notice when you want the vehicle collected. We may be able to collect the vehicle at shorter notice, but you will need to check with the Reservations team.
Further information: See Section 14), Section 15), and Section 17) of the General Conditions of Rental.
Driving licence and ID requirements
Do I need to bring my driving licence with me?
Yes. All drivers must bring all parts of their valid driving licence with them. The driving licence documents must be valid for driving the rented vehicle in Austria. Drivers must bring both their driving licence and either an international driving licence or a notarised German translation of their driving licence if:
• Your driving licence was issued in a country outside the EEA and you are renting in Austria (no international driving licence is required if your driving licence was issued in Switzerland and in German)
• The driving licence was issued in a non-Roman alphabet like Arabic, Greek, Russian, Hebrew, or Japanese.
Is there a minimum length I must have held my licence for?
Yes. All drivers must have held their licences for at least ½ year, for vehicle categories I and J for at least 3 years. If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:
• Previous driving licences
• Or a letter from their driving licence authority stating that they have held it for this minimum period.
Do I need to bring proof of identification?
Yes, you must bring:
• The payment card that was used to make your booking or another payment card under your name. For some vehicles, two payment cards in your name will be required. If this is the case, you will be notified before your booking is completed.
• Photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport or driving licence if it contains a photo, a national identity card or any other form of government-issued identification.
Will I need to give a pre-authorisation or pay a security deposit?
Yes, you must give us a pre-authorisation on your payment card or a security deposit before we release the vehicle to you. A pre-authorisation holds money in your account. A security deposit requires a certain amount of funds to be debited from your account. Security deposits are only collected if it’s not possible to pre-authorise an amount on your payment card.
What do I need to do to give a pre-authorisation or security deposit?
You’ll need to give us a payment card in your own name that has enough money available on it. You can find more information on the payment cards accepted by us under the “Payment Options” section in this document.
How much is the pre-authorisation?
• the vehicle rental price (including all optional extras you’ve requested), calculated at the start of the rental based on the intended length of the rental.
If you’d like more details, please call the Reservations team or ask a member of our team.
I plan to travel more than 125 kilometres, and want peace of mind; do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturer's stated fuel tank capacity for your vehicle – plus our costs of refuelling the vehicle for you. Simply return the vehicle with whatever fuel is left in the tank (even if it’s virtually empty) so long as the engine still runs.
How do I calculate the cost of Fuel Up Front?
You will pay a one-off fee. This fee includes the cost of a full tank of fuel, plus the cost of us refuelling the vehicle for you. The amount of this fee will be shown during the booking process or disclosed to you before completing your booking. You may also call us to ask about the price.
We will not reimburse you for non-used fuel unless you return the vehicle with a full tank. In this case we will refund the Fuel Up Front charge.
Can I get “Fuel Up Front” at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.
I plan to travel less than 125 kilometres; do I still need to fill up?
Yes, often the fuel gauge looks “full” even if the tank is actually no longer full, so we kindly ask you to fill up the tank near to the return location shortly before returning the vehicle (less than 3 hours prior), and provide evidence of this. You can do this by showing a fuel receipt or any other evidence (e.g., photos). In the case of connected vehicles for which we can verify the fuel status electronically, no further proof is required as long as the electronically collected data show a full tank (less the appropriate amount of fuel consumed while driving from the petrol station to the rental location).
If you don’t have time to fill up the tank or can’t show us proof that you have filled up the tank near the rental location shortly before returning the vehicle we will apply EZ Fuel to cover the cost of us refuelling the vehicle for you. This shall apply even if the factory-installed fuel gauge shows the tank as full. The reason for this is that, in this case, we need to verify whether the vehicle actually has a full tank or not, and possibly need to refill it.
How much is EZ Fuel?
Depending on where you’re renting, you pay of fixed fee of between € 18,00 and € 21,06. The exact price for this will be either shown or disclosed to you before completing your booking and stated on your rental agreement. You may also call us to ask about the price.
What are my options if I don’t return the vehicle full and haven’t bought Fuel up Front?
Pay on Return will apply if you have driven more than 125 kilometres and:
• Don’t buy Fuel Up Front
• Don’t return the vehicle with a full tank
How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge. We calculate the price by rounding down the fuel level to the nearest eighth (1/8) of a tank (thus, if the fuel level is between 6/8 and 7/8, we assume the tank is 7/8 full). Therefore, you never pay for more fuel than is actually needed to refill the entire tank. This is based on the manufacturer’s stated fuel tank capacity (you can find it in the vehicle’s operation manual inside the glove box).
We charge €3.80 per litre of missing fuel. This includes both fuel costs and the costs of us refuelling the vehicle for you (including the vehicle’s loss of use during the drive to the petrol station).
Can I let anyone else drive?
Are there any roads or zones where I need to pay a fee before I can enter?
Thank you for choosing Avis